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FAQs


WHEN WILL I GET MY ORDER?

We try to ship all orders placed before 12pm on the same day, although next day delivery in the UK can’t be guaranteed we do our best to use it where possible. European shipping takes a little longer, usually around 3-10 days depending on which zone you’re in.

WHAT ARE YOUR DELIVERY CHARGES?

Shipping to mainland UK is absolutely Free. However, a surcharge for remote areas will be charged.

DO YOU SHIP OVERSEAS?

Yes, we can ship some of our products overseas but unfortunately not all of them. Please contact our team to discuss individual requirements.

WILL I PAY UK VAT ON MY OVERSEAS ORDER?

No, if you are buying from within the EC and have a registered company VAT number, we can deduct the 20% VAT from your order. Please contact us before ordering so that we can verify your company VAT details. For customers purchasing from NON EC countries such as Norway and Switzerland, the VAT will automatically be deducted AT checkout.

Under no circumstances are we able to refund VAT after payment is processed

CAN I ORDER OVER THE PHONE OR VIA EMAIL?

While the best way to order is via our website, we can take orders over the phone, our customer service team will be happy to help. We are also able to process email orders that require a proforma invoice and/or need to be paid by BACS transfer.

ARE YOUR PRODUCTS PROTECTED BY WARRANTY?

Yes, all of our products are guaranteed for one year from the date of purchase.

ANY FURTHER QUESTIONS PLEASE CONTACT US AT

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